Refund Policy

At Seedance 2.0, we strive to provide the best possible experience for our users. This Refund Policy outlines the conditions under which refunds may be issued.

1. Subscription Refunds

Subscription purchases are eligible for refunds under the following conditions:

• Request must be made within 7 days of purchase.
• Usage must not exceed 10% of the total subscription credits.
• Refunds will be issued proportionally, with the value of credits already used deducted from the refund amount.
• Processing fees (approximately 5%) will be deducted from the refund amount, as charged by payment providers.

2. Subscription Renewal Refunds

If your subscription was automatically renewed and you wish to cancel, we offer refunds under the following conditions:

• The subscription was automatically renewed.
• No credits were used during the renewed billing period.
• Refund request must be made within 7 days of the automatic renewal.
• Processing fees will be deducted from the refund amount.

3. Credit Packages

We offer partial refunds for credit packages under specific conditions:

• Partial refunds are available if you have used less than 50% of your purchased credits.
• Refund amount will be calculated based on unused credits minus processing fees.
• Request must be made within 30 days of purchase.

4. Non-Refundable Items

The following items are not eligible for refunds:

• Processing fees (e.g., Stripe/Creem fees).
• Credit packages where more than 50% of credits have been used.
• Subscriptions beyond the 7-day window.
• Subscriptions where more than 10% of credits have been used.

5. Refund Process

To request a refund, please contact our support team at [email protected] with:

1. Your account email.
2. Reason for the refund request.

Refund requests are typically processed within 5-7 business days.

6. Changes to This Policy

We reserve the right to update our Refund Policy at any time. We encourage you to review this policy periodically.